ONLINE BILL PAY SERVICE

What is Bill Pay?

With UFirst Credit Union Bill Pay, you can pay any company or person you owe. By providing information about the company or person you want to pay as well as the payment amount, UFirst Credit Union will send your payment electronically (when possible) or by check. This provides convenience and security when making payments.

Who can I pay using Bill Pay?

By using Online Bill Pay, you can pay anyone in the United States that you would normally pay by check, automatic debit, or cash. This includes companies, friends and family members, and service providers, such as the babysitter or the plumber.  As long as they are in the United States and its territories.

Is my personal information kept private and secure?

Yes. Your personal info is used to help us maintain your account and verify your identity.  There are also several methods in place to ensure security including SSL, Encryption and Automatic Sign Out. For more information, visit the “Help” tab in Online Bill Pay.

What kinds of accounts can I use with Bill Pay?

You can use any UFirst Credit Union checking account to pay your bills online.

When is the money for a payment withdrawn from my account?

This depends on if a payment is sent electronically or as a written check.  If the payment is sent electronically, the money is withdrawn from your account one business day after processing begins. If the payment is sent by mail, it will either be withdrawn one business day after processing begins or will be withdrawn when the company or person deposits or cashes the check.

How do I know if a payment was delivered?

You can see the status of your payments in the Activity area. Payments will start in a Pending status until processing begins.

Are my payments guaranteed?

With the Payments Guarantee, you can be assured that your electronic payments are safe and reliable. When your payments are processed through Bill Pay, you are protected in the unlikely event of an unauthorized transaction or processing delays. The Payments Guarantee applies when all the payment and contact info provided is accurate.

How long is my payment activity available?

Payment info is available in the Activity area for 24 months.

What is AutoPay?

AutoPay is a means to set up repeating payments in Bill Pay. You can set up AutoPay for any company or person you pay regularly.

Can I download my payment activity?

You can download your pending and completed payments from the Activity area to a comma-separated values (CSV) file. You can import the file into a number of different personal financial software applications.

What if I find a mistake with my payment?

If your payment is still pending, you can still change it.  If it has already been paid, you will need to request a payment inquiry.  We will contact the company on your behalf in an attempt to resolve the problem.

What is an eBill?

An eBill is an electronic version of a bill or statement. The eBill typically contains the same info as a paper bill or statement. 

What should I do if the company I paid has not received or credited my payment?

Sometimes a company may not credit your account immediately after they receive a payment. If the payment is not credited after two days, call the company’s customer service line. If the problem isn’t resolved, you can send us a payment inquiry on payments in the Activity area. We will contact the company on your behalf in an attempt to resolve the problem.

How do I sign up to receive eBills?

When you add a company that offers eBills, you can enter the required info to request eBills, and we send your request to the company. 

How do I pay an eBill?

You receive electronic bills (eBills) in Payment Center of Bill Pay. When an eBill is due, it appears as soon as you select the company that sent it. You can simply click a link to enter the amount due and due date from the bill.

How do I view paid eBills?

To view paid eBills you will go to the Activity area within Bill Pay.  Here you will be able to view the details of your payments.

How do I change or cancel the next scheduled automatic payment?

If you want to change only the next occurrence of an automatic payment, locate the payment in the Pending Payments section of Payment Center. Select the payment, and then click Change or Cancel.

How do I change or stop all automatic payments for a company or person?

If you want to change or stop all future automatic payments, select the company or person on the Payment Center, click AutoPay, and change or stop the AutoPay options.